Terms and Conditions
REPLACEMENTS & HOLIDAYS
· Please note that we follow traditional Teachers’ (1 September) and Children’s Day (1 October) dates. Should these dates fall on a Fri or weekend, we will claim on the prior Thurs or following Monday.
· There are no classes and no replacements during Public Holidays, Youth Day, Teachers’ Day, and Children’s Day.
· We have a no replacement policy should your child be unable to attend class for any reason, whether due to illness, clashes with other programs, or personal vacation schedules.
· Replacements will only be made in the event we have to cancel classes. Any other replacements are strictly discretionary.
· When a Public Holiday falls on a Saturday, we follow the practice adopted by schools e.g. if the school replaces the Public Holiday on Saturday with a day off on Monday, we do the same.
A note about flexibility and replacements
We’ve always believed in running things with warmth and good faith. While we have a no-replacement policy as a general rule, we do try to accommodate make-up sessions in situations where:
– We cancel the class
– There are compassionate grounds (e.g. serious illness, emergencies)
– There is an obvious and natural slot available without impacting others
That said, please know that our schedule is planned with care and balance to support all families—and any change, even a small one, often takes time, energy, and coordination behind the scenes. We would kindly request that all families keep in mind that this effort and flexibility is not part of the fee. We extend this when we can, because we care.
If requests are made with this awareness, mutual consideration, and grace; we are more than happy to see what’s possible.
Thank you for helping us keep the space kind, respectful, and fair for everyone.
Withdrawals
Should you decide to stop at any time, and withdraw from classes, you will have to give a month’s notice or compensate that month as notice.
Online Trial Class
$20 one time only discount on sign up of any pricing option.